FAQs

Simple. You purchase, then we deliver the account digitally. Instant delivery in most cases.

• Almost always delivered instantly via email.
• If not instant, we deliver manually within 24 hours maximum.
• You can also check your website account, using the email you used to purchase, to see if your digital product was delivered.
• If it has been longer than 24 hours, contact us via live chat.

We’ve been selling accounts since 2022. You can check our customer feedback and reviews for extra peace of mind.

Yes. You can buy as many accounts as you want. Each order is delivered normally.

Yes. We can do a paid custom scouting request for a specific account. Contact us via live chat with exactly what you need.

Card declines are handled entirely by your bank or card provider, not by us. Here is what usually helps:

• Make sure the billing address entered at checkout matches what your bank has on file. Name, last name and address all need to match the details registered with your credit or debit card.
• Check that your card allows international and online purchases. Some cards have these blocked by default.
• Turn off any VPN before paying. VPNs frequently cause payment failures and are not allowed on our website, as your location appears inconsistent with your card details.
• If the first attempt was declined, wait before trying again, ideally around 30 minutes. Retrying too quickly can make things worse as banks may add extra blocks after multiple failed attempts.
• If none of the above helps, trying a different card is usually the fastest solution. Again, not immediately after a failed attempt.

We do not have visibility into why a specific card was declined and cannot process payments on your behalf. Your bank is the best point of contact if the issue continues.

1. If your account came with an email, your login details were likely provided as email plus email password.
2. Go to the email provider’s official website and log in using the provided email credentials.
3. If your details were provided as email plus password only, then the email password is usually the same as the game password.

Use the provider that matches the email domain you received:

• @outlook.com: https://outlook.com/
• @8you.top: http://mailcode.admining.cn/
• Rambler: https://mail.rambler.ru/
• @mail5th.com: https://mail5th.com/login
• @163.com: https://mail.163.com/
• @ssr6.top: http://mail.gazhkj.com/
• @shouyouzd.com: http://jiakechong.top:888/
• @yx11.net: http://mail.yx11.net/
• @66email.cn / @521521521.cn: http://43.143.98.133/
• @goeschman.com: https://byssr.com/d/em2
• @yesmail.vip: https://mail.rurl.vip/
• @mesh163.com: http://185.242.234.90/
• @nyzcmy.site: https://byssr.com/d/em3

Click the blue “Next” button at the bottom and enter your phone number to unlock the mailbox.

1. Log in using Nintendo and send the verification code to the provided email address.
2. Receive verification codes from: https://tempmail.plus/en/#!/ by entering the provided email address.
3. If the email domain is @mail5th.com, receive codes from: https://mail5th.com/login

Your account can come with different email providers. If you have issues logging in, contact us and we’ll point you to the correct login steps for your specific email provider.

1. If you are already logged in on PS4/PS5, create a new PSN account first.
2. Log in to the HoYoverse account site and link an email: https://account.hoyoverse.com/
3. Launch the game on the new PSN and log in using the linked email.

Accounts come with an email you can access, so you can take full ownership of what you purchased.

Login here: https://mail.rambler.ru/

Wait a few days, usually 6 to 7, without attempting to log in. Avoid VPNs and repeated attempts because they can extend the cooldown due to security systems.

If this happens, wait a few hours and reinstall the game.

This usually means you selected the wrong server or region. Switch server and try again.