Terms of Service

TERMS OF SERVICE
Last Updated: 2 May 2026

OVERVIEW
This website is operated by Ghiggi Sagl. Throughout the site, the terms “we,” “us,” and “our” refer to GamesBay.

GamesBay offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, browsing our services, creating an account, or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users, including visitors, customers, and anyone who accesses or uses our Service.

If you do not agree to these Terms, do not access the website or use our services.

We reserve the right to update or replace any part of these Terms at any time by posting changes to our website. Your continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 1 – NATURE OF OUR SERVICE
GamesBay provides a professional game profile preparation service for mobile games. Our core offering is the preparation of “reroll” game profiles.

What Is Rerolling?
“Rerolling” is an established and widely practiced gaming technique in which a player creates a new game profile and restarts the early stages of a game to maximize the starting characters, items, or resources obtained through in-game randomized progression mechanics (commonly referred to as “gacha”). Rerolling is performed using only the standard free-to-play mechanics built into each game, requiring no real-money purchases within the game itself.

GamesBay prepares these profiles professionally on behalf of customers who wish to begin their gaming experience with specific starting content, saving them significant time and effort.

What We Provide
We provide customers with:

  • Login credentials for a freshly prepared game profile containing the results of the reroll process
  • Documentation of the starting characters, items, or resources obtained
  • Delivery and access support where applicable

What We Do Not Provide
We do not sell in-game currency, paid in-game items, loot boxes, battle passes, gacha pulls purchased with real money, or any content obtained through real-money transactions within any game. All in-game content within the profiles we prepare is obtained exclusively through standard free-to-play in-game mechanics available to any player.

Independent Service
GamesBay is an independent service provider. We are not affiliated with, endorsed by, sponsored by, or in any way partnered with any game developer, publisher, or platform operator, including but not limited to HoYoverse, Cognosphere, miHoYo, Kuro Games, Bandai Namco, or any other third party. All game titles and related intellectual property referenced on this website are the property of their respective owners.

SECTION 2 – INTELLECTUAL PROPERTY NOTICE
All trademarks, trade names, logos, characters, game titles, and related intellectual property referenced on this website are the exclusive property of their respective owners. GamesBay references these names and titles solely for descriptive purposes to identify the games supported by our service.

Such references do not imply any affiliation, partnership, endorsement, or authorization by any game developer, publisher, or platform operator. GamesBay does not claim ownership of any third-party intellectual property referenced on this site.

SECTION 3 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country, state, or region of residence, or you have obtained permission from a parent or legal guardian to use this website and purchase our services.
  • You understand that our service involves game profiles created within third-party games that are governed by their own separate terms of service.
  • You accept full personal responsibility for your use of any game profile delivered through our service, including compliance with the relevant game publisher’s policies.

You agree not to use our website, checkout, support, or services for any unlawful, abusive, harmful, fraudulent, or unauthorized purpose.

A breach or violation of any of these Terms may result in order cancellation, refusal of service, or termination of access to the Service.

SECTION 4 – CUSTOMER ACKNOWLEDGMENT
By placing an order with GamesBay, you expressly acknowledge and agree that:

  1. You are purchasing a professional game profile preparation service. You are not purchasing a commercially licensed product issued, endorsed, or authorized by any game developer or publisher.
  2. The game profiles prepared by GamesBay are created using standard, free-to-play in-game mechanics only. No real-money purchases are made within the game during preparation.
  3. GamesBay operates independently and is not authorized or affiliated with any game publisher.
  4. You are solely responsible for your own compliance with the terms of service of any third-party game in which you choose to use a profile delivered by us. GamesBay does not advise on, represent, or warrant compliance with any third-party game’s policies.
  5. GamesBay assumes no responsibility or liability for any action taken by a game developer, publisher, or platform operator against any game profile or player account, including but not limited to restrictions, suspensions, resets, or permanent terminations.
  6. The game profile credentials provided are intended for your personal use. You accept that the ongoing availability and condition of any game profile is subject to the decisions and policies of the relevant game publisher, over which GamesBay has no control.
  7. Delivered service credentials are non-refundable once transmitted, except as provided in our Refund Policy or required by applicable law.

SECTION 5 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your information, excluding full payment card details, may be transferred and processed by authorized service providers as necessary to operate our Service. Payment information is processed securely by authorized payment providers. We do not store full payment card numbers on our servers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, including but not limited to delivered profile credentials, without express written permission from us.

You agree not to interfere with the operation, security, performance, or availability of the website, checkout, delivery systems, or related services.

SECTION 6 – ACCURACY AND INFORMATION
We make reasonable efforts to provide accurate and current information on this website. However, we do not guarantee that all information is always accurate, complete, or error-free.

The material on this website is provided for general information and service purposes only. You should review the service description, selected option, order details, and applicable policies before placing an order.

We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.

SECTION 7 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our services are subject to change without notice.

We reserve the right at any time to modify, suspend, discontinue, limit, or remove any service, feature, offer, discount, or part of the website without notice to you.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 8 – SERVICE DELIVERY
Our services are fulfilled electronically. Service delivery occurs through email, order confirmation page, customer account dashboard, automated delivery system, or support message.

Delivery Timeframes
Profile credentials are delivered electronically, typically within the timeframe indicated on the service listing. Delivery times may vary based on payment verification, stock availability, manual review, or other operational factors.

Customer Responsibility for Delivery
You are responsible for providing a correct and accessible email address at checkout. Delivery is considered complete once the profile credentials or access information have been transmitted through any of our delivery methods.

We are not responsible for delays caused by incorrect customer-provided information, payment review processes, email provider issues, spam filters, or customer failure to check the correct inbox or account dashboard.

Use of Delivered Credentials
Upon receiving the profile credentials, you are responsible for:

  • Immediately reviewing the delivered information
  • Following all provided setup instructions
  • Securing the profile credentials from unauthorized third-party access
  • Using the service as intended and at your own risk with respect to third-party game policies

SECTION 9 – REFUNDS AND REPLACEMENTS
Refunds, cancellations, and replacements are governed by our Refund Policy.

Because our services involve the preparation and delivery of personalized game profiles, delivered services are generally non-refundable once the profile credentials have been provided, unless the issue qualifies under our stated Refund Policy or applicable law requires otherwise.

Support or replacement may be refused if the issue was caused by customer error, incorrect use, unauthorized sharing of credentials, misuse, bad-faith payment disputes, or failure to follow provided instructions.

SECTION 10 – ORDERS AND PAYMENT
Submitting an order does not guarantee acceptance of that order.

We reserve the right to refuse, cancel, hold, or manually review any order. This may apply to orders affected by payment issues, verification checks, technical errors, pricing errors, incorrect information, suspected misuse of the Service, or other operational concerns.

You agree to:

  • Provide current, complete, and accurate purchase and account information
  • Use only payment methods you are lawfully authorized to use
  • Promptly update your account and billing information as needed to complete your transaction

If an order is canceled before delivery, a refund may be issued where appropriate. If an order has already been delivered, refund eligibility is governed by our Refund Policy.

SECTION 11 – PAYMENT DISPUTES AND CHARGEBACKS
If you have any concern regarding an order, you agree to contact our support team first so we can review the issue and assist you in accordance with our policies. We are committed to resolving legitimate issues promptly and fairly.

Opening a payment dispute or chargeback after a service has been delivered may delay any available support, replacement, or resolution while the payment provider reviews the case.

We reserve the right to provide order records, delivery confirmation, customer communications, access logs, and any other relevant evidence to payment providers, financial institutions, card networks, or dispute resolution services in response to any dispute or chargeback.

If a dispute or chargeback is found to be false, abusive, fraudulent, or submitted in bad faith, we reserve the right to refuse future service, suspend support, pursue recovery of any unpaid amounts, and seek any remedies available under applicable law.

SECTION 12 – THIRD-PARTY TOOLS AND SERVICES
We may use third-party tools, payment processors, delivery systems, communication tools, hosting services, or other services in the operation of our Service, over which we do not have full control.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties of any kind. We shall have no liability arising from your use of or inability to use third-party tools or services.

Your use of third-party services connected to our website is entirely at your own risk. You should review and approve the terms of any relevant third-party provider.

SECTION 13 – THIRD-PARTY LINKS
Certain content or services available through our Service may include links to third-party websites. We are not responsible for examining or evaluating the content, accuracy, policies, or security of any third-party website. Accessing third-party websites or services is entirely at your own risk.

SECTION 14 – USER SUBMISSIONS
If you send us comments, feedback, reviews, or other submissions, you grant us the right to use and publish them where reasonably appropriate for service improvement, customer support, or business operations. You are responsible for ensuring your submissions do not violate the rights of any third party and do not contain unlawful, abusive, or harmful material.

SECTION 15 – PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy. We process order, delivery, support, and payment data as necessary to operate the Service, fulfill orders, prevent fraud, and comply with legal obligations.

SECTION 16 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions in site information at any time without prior notice, including after an order has been placed.

SECTION 17 – PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site, Service, or its content:

  • For any unlawful, abusive, harmful, or unauthorized purpose
  • To submit false, inaccurate, or misleading information
  • To misuse, exploit, or interfere with the website, checkout, delivery system, or support services
  • To upload or transmit viruses, malware, or harmful code
  • To attempt unauthorized access to any part of the website or related systems
  • To place false orders, abuse promotional offers, or file bad-faith payment disputes
  • To collect or track personal information of others without consent
  • To spam, phish, crawl, scrape, or otherwise abuse the website
  • To commercially resell, redistribute, or exploit delivered profile credentials for unauthorized commercial gain

We reserve the right to refuse service, cancel orders, or restrict access where we believe these Terms have been violated.

SECTION 18 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of the Service is at your sole risk. The Service is provided “as is” and “as available,” except where applicable law requires otherwise.

Game Publisher Actions — Express Disclaimer
GamesBay expressly and fully disclaims all liability for any action taken by a game developer, publisher, platform operator, or any third party against any game profile or player account in connection with our service. This includes, without limitation, account restrictions, suspensions, resets, terminations, or loss of in-game progress or content. By placing an order and using our service, you fully and knowingly accept these risks.

No Warranty of Continued Game Access\n\nTo the fullest extent permitted by applicable law, GamesBay shall not be liable for indirect, incidental, special, consequential, or punitive damages of any kind arising from your use of the website, services, or delivered profiles.

Our total liability for any claim arising from a specific order shall not exceed the amount you paid for that order, unless applicable law requires otherwise.

SECTION 19 – INDEMNIFICATION
You agree to defend, indemnify, and hold harmless GamesBay and its owners, operators, affiliates, partners, service providers, and employees from any claim, loss, liability, cost, or expense (including reasonable legal fees) arising from:

  • Your breach of these Terms
  • Your misuse of the Service or any delivered game profile
  • Your violation of applicable law or the terms of service of any third-party game platform
  • Any bad-faith payment dispute or chargeback initiated by you

SECTION 20 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed from these Terms without affecting the validity or enforceability of any remaining provisions.

SECTION 21 – TERMINATION
We may terminate or suspend your access to the Service at any time if we believe you have failed to comply with these Terms or have used the Service in an abusive, harmful, or unlawful manner. All obligations incurred prior to termination shall survive.

SECTION 22 – ENTIRE AGREEMENT
These Terms, together with any policies posted on this site, constitute the entire agreement between you and GamesBay governing your use of the Service. These Terms supersede all prior or contemporaneous agreements, communications, or proposals between you and us.

SECTION 23 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles. Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the competent courts of Switzerland, unless mandatory consumer protection laws of your country provide otherwise.

SECTION 24 – CHANGES TO THESE TERMS
We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to review this page periodically for changes. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION
This website is operated by:
Ghiggi Sagl
Via Masma 4a, 6928
Manno, Switzerland

Questions about the Terms should be directed to:
Email: legal@genshinaccountsbay.com