Last updated: 25 September 2026
1. Who we are and how these Terms apply
This website, genshinaccountsbay.com, is operated by Ghiggi Sagl, Via Masma 4a, 6928 Manno, Switzerland, trading as GenshinAccountsBay.com (also known as GamesBay). In these Terms, “we”, “us” and “our” mean Ghiggi Sagl, and “you” means the person using the website or placing an order.
By using the website, creating a customer account or placing an order you agree to these Terms, to our Refund and Replacement Policy, our Delivery Policy and our Privacy Policy. Those policies form part of these Terms. If you do not agree, do not use the website.
We may update these Terms by posting a new version on this page with a new date. The version in force when you place an order applies to that order.
2. Definitions
- Account: a game account for a third-party game, described in a listing and delivered with its credentials.
- Listing: a product page on this website describing one account type or one specific account.
- Credentials: the login details delivered for an account and, where stated, for the email attached to it.
- Delivery: the moment credentials are made available in My Account or sent to your email address, as described in the Delivery Policy.
- Verification window: the 24 hours after delivery during which you check the account, as described in the Refund and Replacement Policy.
- Publisher: the developer, publisher or platform operator of a game.
- Customer account or My Account: your login on this website, which is different from a game account.
3. What we sell and how our accounts are made
3.1 GamesBay sells game accounts for mobile and cross-platform games. Every listing describes the account it offers: the game, the server or region, the progression, and the characters, items and resources it contains at delivery.
3.2 Most of our accounts are reroll accounts. Rerolling is an established practice in which a player creates a new game account and repeats the opening stages of the game to obtain specific starting characters, items or resources through the game’s own free-to-play mechanics. Our starter and endgame accounts are prepared in the same way with further progression.
3.3 Our accounts are created and prepared by our team. Every account is verified against its listing before delivery, and we keep a record of each account’s game, server, in-game identifier and starting content so that we can verify a claim after delivery.
3.4 We never sell accounts obtained through hacking, phishing, stolen payment methods or account recovery.
3.5 All in-game content in our accounts is obtained through standard free-to-play mechanics. We do not sell in-game currency, paid items, loot boxes, battle passes or any content bought with real money inside a game, and no real-money purchase is made in a game during preparation.
3.6 GamesBay is independent. We are not affiliated with, sponsored by, endorsed by or authorized by any publisher. Section 22 explains this in full.
4. Eligibility and your customer account
4.1 You must be at least 18 years old, or the age of majority where you live, or have the permission of a parent or legal guardian who accepts these Terms on your behalf.
4.2 You must give accurate and complete information at checkout and keep your customer account details up to date.
4.3 You are responsible for everything done through your customer account. Keep your password confidential and tell us immediately if you believe someone else has used it.
4.4 You may only use payment methods that you are authorized to use.
5. Listings, prices and currency
5.1 Each listing states what is guaranteed and what is random. Where a listing states a range, a chance or the word “random”, any result within that description conforms to the listing. Server, region and version are shown on the listing and selected by you before payment.
5.2 The listing description is the definitive statement of what an account contains, including how resource totals are counted, for example a “Primogem value” that includes Fates at their in-game value. The option you select identifies the server and version. Images are illustrative examples of the account type. Where they differ, the description prevails.
5.3 Prices are shown and charged in the currency you select on the website. The currency and the total are shown before you confirm payment. If your card or wallet is held in a different currency, your bank may apply its own exchange rate and fees.
5.4 Prices may change at any time. The price shown when you place an order is the price you pay for that order. Where a price is obviously wrong because of a technical error, we may cancel the order before delivery and refund it in full.
5.5 Promotions, discount codes and free items are subject to the conditions shown with them. They cannot be combined unless stated, have no cash value, and may be withdrawn at any time before an order is placed.
5.6 All prices include applicable value added tax.
6. Orders, payment and security review
6.1 An order is accepted when we deliver it. Placing an order does not guarantee acceptance.
6.2 Payments are processed by licensed payment providers. Card details are entered directly with the provider and are not stored on our servers. Card payments use 3-D Secure authentication where your bank supports it, and every order passes automated fraud screening, rate limiting and country checks before delivery.
6.3 Some orders are held for a security review before delivery. We may ask you to confirm your identity, your payment method or your address for a high-value order, an unusual order pattern, or an order that our checks flag. We may cancel an order and refund it in full where the review is not completed.
6.4 We may refuse, cancel or limit orders where we believe these Terms are breached, where a payment cannot be confirmed, where the order comes from a country we do not serve, or where fraud or misuse is suspected.
7. Delivery
Accounts are delivered digitally to the email address you entered at checkout and to the order page in My Account, in most cases within minutes of payment confirmation. The Delivery Policy explains timings, holds, and what counts as delivery.
8. The verification window and securing your account
8.1 You have 24 hours from delivery to check the account against its listing. Report any issue within this window and before you bind an email, change a password, spend resources or premium currency, make pulls or summons, link platforms or accounts, or otherwise play the account beyond checking it.
8.2 Once you take any of those steps, or once the window has passed, the account is under your control and the order is accepted.
8.3 After checking, secure the account: bind your own email, change the game password and the email password where one is provided, and do not share the credentials with anyone. You are responsible for the account from that point.
9. Refunds, replacements and chargebacks
9.1 Refunds and replacements are governed by the Refund and Replacement Policy. In summary: an issue must be reported within the 24-hour verification window and before the account is bound, modified or used; replacement is the primary remedy, either the same account type or another account of similar or slightly higher value that you choose; a refund is issued where an order was not delivered or where we cannot fix or replace within 3 business days of a valid claim, to the original payment method or, at your choice, as store credit.
9.2 Contact us before contacting your bank. If you open a chargeback on a delivered order, we submit the order record, the delivery log, our messages with you and these Terms as evidence. A chargeback on a delivered order that was not reported to us first, or that is opened after the account was used, is a breach of these Terms. We may close your customer account, decline future orders, and recover the amount and our costs where the law allows.
10. Your responsibilities and acceptable use
10.1 A delivered account is yours to use as you wish. If you pass an account on to someone else, our Refund and Replacement Policy applies only to you as the original buyer and only within its windows, and we do not provide support to third parties.
10.2 You are responsible for how you use an account within the third-party game, including compliance with that game’s terms of service. We do not advise on, represent or warrant compliance with any publisher’s policies.
10.3 You may not use the website, checkout, delivery systems or support channels for any unlawful, abusive or fraudulent purpose, submit false information, place false orders, abuse promotions, file bad-faith payment disputes, interfere with the operation or security of the website, or collect personal data of other users.
10.4 We may cancel orders, refuse service and close customer accounts where these Terms are breached.
11. Publisher actions and risk acknowledgment
11.1 Game accounts exist within games operated by publishers under their own terms. A publisher may restrict, suspend, reset or terminate any game account at any time, change game content, merge or close servers, or close a game.
11.2 By placing an order you acknowledge that you understand this, that GamesBay has no control over any publisher, and that GamesBay accepts no liability for any action taken by a publisher or platform against an account, including loss of progress or content, at any time after delivery.
12. Intellectual property
12.1 The design, text, images, code and other content of this website that we created belong to Ghiggi Sagl. You may use the website for its intended purpose only and may not copy, scrape or reproduce it without our written permission.
12.2 Game titles, publisher names, character names, logos and artwork referenced on this website belong to their respective owners. We use them only to identify the game an account belongs to and to describe the account’s content. This referential use is consistent with honest practices in commercial matters and, for European Union trade marks, with Article 14 of Regulation (EU) 2017/1001. It does not imply sponsorship, endorsement, authorization or affiliation.
12.3 Rights owners who believe content on this website infringes their rights can use our Intellectual Property and Rights Holder Notices page. We review every complete notice and act where it is substantiated.
12.4 If you send us reviews, feedback or other content, you grant us a non-exclusive, royalty-free licence to use and publish it in connection with our services. You confirm that it is your own, is accurate, and does not infringe the rights of any third party.
13. Third-party services and links
We use third-party providers for payments, delivery, email, hosting and support. Your use of those services is subject to their own terms. Links to third-party websites are provided for convenience; we are not responsible for their content or policies.
14. Disclaimer of warranties
Except for the commitments in these Terms and in the Refund and Replacement Policy, and except where mandatory law provides otherwise, the website and our services are provided “as is” and “as available”. We do not guarantee that the website will be uninterrupted or error-free, or that any game account will remain accessible after delivery, which depends on the publisher and on how you use it.
15. Limitation of liability
15.1 To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, for loss of profit, or for loss of in-game progress or content arising from your use of the website, our services or a delivered account.
15.2 Our total liability for any claim connected with an order is limited to the amount you paid for that order.
15.3 Nothing in these Terms limits liability for intent or gross negligence, or any liability that cannot be limited under applicable law.
16. Indemnification
You agree to indemnify Ghiggi Sagl, its owners, employees and service providers against any claim, loss, liability or cost, including reasonable legal fees, arising from your breach of these Terms, your misuse of the website or of a delivered account, your breach of a publisher’s terms, or a bad-faith payment dispute initiated by you.
17. Termination and refusal of service
We may suspend or close your customer account and refuse future orders where you breach these Terms, open a bad-faith chargeback, abuse our support channels or our policies, or where we are required to do so by a payment provider or by law. Obligations that arose before termination survive it.
18. Consumer rights
18.1 If you are a consumer in the European Union or the United Kingdom: our accounts are digital content that is delivered immediately. By placing an order you expressly request immediate delivery and acknowledge that you lose the 14-day right of withdrawal once delivery has started.
18.2 Nothing in these Terms limits the rights you have under the mandatory consumer law of the country where you live, including the right to receive digital content that conforms to its description.
19. Governing law and jurisdiction
19.1 These Terms are governed by Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.
19.2 The courts of Lugano, Canton of Ticino, Switzerland have jurisdiction over any dispute arising from these Terms. If you are a consumer, you keep any right under mandatory law to bring a claim before the courts of the country where you live.
20. General
20.1 These Terms and the policies they refer to are the entire agreement between you and us for the use of the website and your orders.
20.2 If any provision is found invalid, the rest of the Terms remain in force.
20.3 We may assign our rights and obligations under these Terms to a successor of our business. You may not assign yours without our consent.
20.4 We are not liable for a failure or delay caused by events outside our reasonable control, including outages of payment providers, hosting providers or game services.
20.5 Our failure to enforce a provision is not a waiver of it.
20.6 These Terms are written in English. Translations are provided for convenience only, and the English version prevails.
21. Changes to these Terms
We may change these Terms at any time by posting the new version on this page with its date. Changes apply to orders placed after the change.
22. Notice of non-affiliation and disclaimer
GamesBay and Ghiggi Sagl are not affiliated with, associated with, authorized by, endorsed by, or in any way officially connected with any game developer, publisher or platform operator, including HoYoverse, COGNOSPHERE PTE. LTD. and miHoYo; Kuro Games; Bandai Namco Entertainment; Cygames; Yostar; Nexon; Square Enix; Konami; SEGA; Netmarble; The Pokémon Company, Creatures Inc. and DeNA; Level Infinite and Tencent; Kakao Games; Shift Up; Com2uS; Bushiroad; Aniplex; NetEase; and every other publisher whose game is referenced on this website, or with any of their subsidiaries or affiliates.
Game titles, character names, logos, artwork and other trade marks referenced on this website are the property of their respective owners. They are used only to identify the game an account belongs to and to describe the account’s content, in line with honest commercial practice and, for European Union trade marks, Article 14 of Regulation (EU) 2017/1001. Nothing on this website should be read as a claim that any publisher permits or endorses the transfer of game accounts.
23. Legal notice and contact
Ghiggi Sagl
Via Masma 4a, 6928 Manno, Switzerland
Registered in the Commercial Register of the Canton of Ticino, CH-501-4028621-1
UID: CHE-212.811.911
Customer support: support@genshinaccountsbay.com and live chat on the website.
Legal and rights-holder notices: legal@genshinaccountsbay.com