Last updated: 25 September 2026
Everything sold on GamesBay is delivered digitally. Nothing is shipped. This page explains what you receive, where it appears, how long it takes, and what to do if something is missing.
1. What you receive
- The account login (username or email) and password.
- When the listing says the account comes with an email, the login and password for that email as well.
- Setup instructions for the game and, where useful, the account’s server, in-game ID and a summary of its starting content.
2. Where it appears
Credentials are sent to the email address you entered at checkout and are shown on the order page in My Account under Orders. Both are available the moment delivery completes, and every delivery is recorded with a timestamp.
3. How long it takes
Most orders are delivered within minutes of payment confirmation, at any hour and on any day.
Some orders take longer: at busy times, outside our working hours, while a payment is still being confirmed by your bank or wallet, while the order is under a security review, or while a listing is being restocked. These orders are delivered within 24 hours, and we contact you if we need anything from you. If we cannot deliver within 24 hours, you choose a replacement account of similar or slightly higher value, or a full refund.
4. Before delivery can happen
- The email address at checkout must be correct and able to receive mail. If you made a typo, contact us with your order number and your payment confirmation. Once we have verified that the order is yours, we correct the address and re-send the credentials.
- The payment must be confirmed by your payment provider.
- The order must pass our security review. Orders from countries we do not serve are cancelled and refunded.
5. If you have not received your order
- Check your spam and promotions folders for an email from GamesBay.
- Open My Account, go to Orders and open the order. The credentials are shown there when delivery has completed.
- Allow a couple of minutes after payment confirmation. At busy times, outside our working hours, or while a listing is being restocked, delivery can take longer and completes within 24 hours.
- If nothing has arrived within 24 hours, or if your order page shows the order as completed but no credentials, contact live chat or support@genshinaccountsbay.com with your order number. We check the delivery log and deliver or re-send.
6. After delivery
Check the account against its listing within 24 hours, then secure it: bind your own email, change the password, and never share the credentials. Our Refund and Replacement Policy explains the verification window and what is covered.
7. When delivery is complete
Delivery is complete when the credentials have been made available on your order page in My Account or sent to your email address, whichever happens first. A delay caused by an incorrect email address, by spam filtering, or by not checking My Account does not count as non-delivery.
8. Support
Live chat is available 24 hours a day. Emails to support@genshinaccountsbay.com are answered within 24 hours.